FAQ | City of Mercedes

Test Proctoring

How do I schedule the exam?

In order to have the test proctored by one of our staff we need to be notified two weeks in advance. We will need your full name, the name of the institution sending the exam, and your contact information. You are responsible for notifying your institution with the information of your proctor. We do not keep records of any exams.

What do I need to bring to take my exam?

You must present a current photo ID.
You must bring your own materials such as pencils, scrap paper, calculators, etc.
You will not be allowed to have your cell phone, laptop, and other similar devices with you during the exam.
Any other requirements are based on your learning institution.

What if it is an online exam?

You may use our computers but no special software may be installed or you may bring in your own device.

What happens after the exam?

We will send all the necessary paperwork to your institution as instructed. Any fees associated with this such as postage, faxing, and copies need to be paid by the student. No record of the exam will be retained.

How can we schedule a proctored exam at the library?

Please contact us at 956-565-2371 to schedule a date and time.

Computer Lab & Reservation

What do I need to use a Library computer?

Patrons are required to have a Library Card and an account in good standing in order to use the computers at the Library. An account is considered in good standing if there are no fines or fees owed on the account.

What if I don’t have a Library Card?

If a patron does not have a library card, then only a 30 minute period will be granted per day with valid identification.

ePRINTit

How to print using the ePRINTit App?

Download the ePRINTit App
Choose which source to print from on the location tab
Click Dr. Hector P. Garcia Memorial Library for the location
Choose the folder where your file(s) is stored
Select color or black and white
Enter your name under “User Information”
Press "Submit"
Wait for it to say "Job Successful "
Visit the front desk staff so they can assist you in printing and you can pay for your prints.

Library Card

Applying for a Library Card:

To obtain a library card you must have a valid photo identification plus a second proof of address (other than a photo ID).

Acceptable forms of photo identification:

Texas Driver's License | Temporary Texas Driver's License | Learner's Permit
United States Passport
Mexican Consulate Card
Mexican National Voter
Out of State Identification

Acceptable forms of proof of address:

Voter's registration
Vehicle registration
Liability insurance
Official rent receipt | Rental agreement | Lease
Mail postmarked within the last 30 days

Seasonal Texas Residents:

Library cards are available for seasonal Texas residents (Winter Texans) with proper photo identification from their place of residence and proof of a local address.

E-Cards:

If unable to present a current address, an E-Card can be issued.
E-Cards can be used for computer privileges and electronic resources (like cloudLibrary).

No New Library Cards will be issued within 15 minutes of closing time.

How can I schedule a tour?

Request a Tour or Outreach

In order to schedule a tour, a two week notice is required, as well as a completed tour application.

When are tours available?

Tours are only to be conducted during Library hours and no later than 2 hours prior to closing.

If you would like to request a tour, please contact us at 956-565-2371.

Mercedes Tour Application